Cecer strives to provide you with a pleasant and seamless shopping experience. We kindly ask for your understanding that furniture shipping is very costly, and therefore, customers are liable for the delivery and return charges for any returns or cancellations due to personal reasons. Any returns or exchanges must adhere to our cancellation, return and refund policy.

Cancellation:
We accept order cancellations prior to product shipment or production. If you cancel your order, you will receive a full refund, subject to order processing costs. We cannot cancel the order if the product has already been shipped out.

• Not Dispatched Order

For items that have not been dispatched yet, you will receive a full refund for the value of the product.

• Ready-to-ship Order

For items that are ready to be shipped, we will attempt to cancel the shipment for you. If the item has been picked and packed but not shipped, you will need to pay a restocking fee of $20 per order. However, if the item has already been shipped, it cannot be canceled but you can reject delivery. If you reject it, you will be required to pay a total of $50 for return shipping and handling fees.

General Return:
Cecer wants you to be happy with your purchase. If for any reason you are not satisfied with your order, you can return it within 30 days of delivery for a refund. Please note that some conditions apply:

• The item must be in its original condition and packaging, with all accessories and parts included.
• The item must not be damaged, stained, or altered in any way.
• The item must not be a custom-made or personalized product.
• The item must not be a clearance or final sale product.

You will have to pay for the return or exchange cost if there are no quality issues involved. We reserve the right to deduct the restocking fee from your refund when the returned item is not in its original packaging/condition or has been damaged. You will be charged a minimum restocking fee of 15% of the total invoice price on all furniture returns.

Defective items
In rare cases, you may get a defective item. To qualify as a defective item, one of the following must apply:

• Item has a defect, or is faulty, or malfunctions
• Wrong item is received
• Part(s) missing
• Damaged

We recommend you to check the item within 48 hours of delivery and notify us of any faulty items to our customer service (support@cecer.com) as soon as possible. Please provide a copy of the original order confirmation, the item number and quantity of the faulty item, and photos or videos that clearly display the fault. Depending on the situation, we will take care of refunding, exchanging or replacing the item within 30 days of delivery based on your preference.

Please note: any items returned without authorization will not qualify for a refund and will be rejected when they arrive at our return center.

Return address

20301 E Walnut Dr N, Walnut, CA 91789

JANICE

909-330-3868

Refunds
You will receive a notification email within 3-5 business days after we receive your item(s) about when the refund is processed. The refund will be made to the original payment account that you used to buy the item.